Our articles and discussions

December 2018

Ten tips on how to listen to customers

Listening to the customer is a critical part in making a company’s strategic marketing. Companies exist because of their customers whom they must keep satisfied by translating their wants and needs into designs of [...]

A utility-based approach to behavior

People’s behavior can be categorized according to the utility factor that represents them.

The utility factor is the extent to which their behavior is governed by what they give or take and varies between two [...]

November 2018

No decision is no escape

A company should catch free riders early and make them accountable if it doesn’t want to find itself in the doldrums.

Some CEOs and top executives hide behind inaction and refrain from making decisions that [...]

Leadership in shambles – An interview with the company’s CEO

A couple of weeks ago, I was asked to offer advice to a company that was doing poorly in its revenues and profits.

We sat with the owner CEO to discuss the company’s state of [...]

August 2018

Why you should employ a consultant

What is occasionally said about consultants may be telling of how others perceive their work and usefulness:

(1)    A consultant is somebody who asks to borrow your watch in order to tell you the time

(2)    [...]

Stop workplace bullying

Bullying can have many actors. Here we focus on the business supervisor bully.

Many traits combined, give rise to a supervisor bully. Some of the most salient ones are listed in the table below.

No.
The characteristics [...]