A New Excellence Business Model to correct for EFQM Excellence Model shortcomings
1. Does the EFQM Excellence Model have some shortcomings?
Yes, it has, at least in my opinion.
If the reader is not familiar with the model, he is advised to go to the Appendix to read about what is the EFQM Excellence Model as well as about its Positives and Strengths.
The EFQM Excellence Model Framework is shown in the above picture of the heading.
2. Possible Weaknesses
a) Duplication: In the model, we observe some duplication of content that adds more to complexity rather than to enhancement. As we show by the table below the two components of the model, “The Fundamental Concepts” and “The Criteria” are referring to almost the same or identical things.
On this point of repeated content, the EFQM documentation states that “the text from the Fundamental Concepts is repeated in its entirety in the relevant criterion parts and that in some cases, the text from the Fundamental Concepts has been adapted to fit the specific context of the criterion part.”
The Fundamental Concepts
New (N) or Existing (E)
Adding Value for Customers
Creating a Sustainable Future
Developing Organizational Capacity
Managing with Agility
Harnessing Creativity & Innovation
Learning, Creativity and Innovation
Leading with Vision, Inspiration & Integrity
Succeeding through the Talent of People
Sustaining Outstanding Results
People Results, Customer Results, Society Results and Business Results
Consequently, we think that it will serve simplification and clarity in practice if the two were made into one by having the 1st one, the Concepts, incorporated in the 2nd, and omit the section on Concepts altogether.
Furthermore, the well-defined meaning of the Criteria makes superfluous any of their verbal expressions that now serve as Fundamental Concepts. Besides, the latter’s existence as a separate component may [...]